CashNews.co
Barclays has spelled out the rules for an important £5,000 limit that applies to all customers.
The warning came after a customer contacted the bank over X to voice their frustration as they couldn’t do their banking in branch.
They shared an image of a poster in the window of the closed Lord Street branch in Liverpool that read ‘we’re doing some work on this branch’.
The notice said the branch is closed from November 16 to 29, and advised that the nearest available Barclays branches were in Grange Road in Birkenhead or in Golden Square in Warrington.
The customer fumed: “Really! So I have a problem paying in cheque and the only way to resolve is to drive to Birkenhead or Warrington.”
Barclays responded to apologise for the “troubles” the customer was having doing their banking.
The help team asked: “Could you please let me know the value of the cheque? Do you have access to the Barclays app?”
They went on to explain that using the app, the customer could “deposit sterling cheques up to £5,000 each”.
Explaining more what options they had, the team said that personal customers can pay up to four cheques a week while business savers can pay up to 20 cheques a week.
They also sent the customer a link to the Barclays website with information about how to cash in a cheque using your smartphone.
Offering more advice, Barclays said: “You can also pay cheques into the Post Office, if you’re unable to do this via the app and the Post Office is closer to the branches that you’ve mentioned.”
The notice on the closed branch said the nearest Post Office was in WHSmith in South John Street, also in Liverpool. The nearest free-to-use cash machine is at Santander in Lord Street.
The support team also shared a link to a Barclays information page about banking at the Post Office.
If you want to make a deposit at the Post Office, you can pay in up to £3,000 in cash for each transaction, with a limit of up to £10,000 a year.
The help team also encouraged the customer to direct message them with details of the cheque amount, and to confirm if they had access to the app or not.